Effective Date: June 22, 2026 · Read alongside our Terms & Conditions.
Orders may be cancelled only before processing begins. Once your items have entered processing, the order cannot be cancelled and you'll be charged for the service already performed.
If you're not satisfied, you may request a rewash within 24 hours of delivery. The item must be in its original, untampered condition with the DRYKI tag attached.
Exclusions: Permanent stains, pre-existing fabric damage, color fading due to age, or manufacturer-related shrinkage.
DRYKI exercises reasonable care and is not liable for normal wear and tear, fabric weakness, missing buttons/zippers, color bleeding, or manufacturer defects.
Liability limit: in the event of proven loss or damage, compensation is limited to a maximum of 5 times the cleaning cost of the specific article, capped at a maximum of ₹2,000 per article, subject to production of the original invoice.
Professional cleaning does not guarantee removal of all stains. Stains may become permanent due to fabric type, age, chemical reactions, or prior treatment. No refunds are issued solely for failure to remove a stain.
Items not collected or accepted within 30 days of the scheduled delivery date are treated as abandoned and may be disposed of or donated to recover storage and handling costs.
Refunds are approved only for paid services not provided, or duplicate payments. Refund requests due to permanent stains or shrinkage are not eligible. Approved refunds are processed within 7–10 business days to your original payment method.
Membership fees are non-refundable unless required by law. If you cancel mid-cycle, you retain access to plan benefits until the end of the paid term, but no partial refund is issued, and unused free pickups do not roll over once the term ends.
Contact support@dryki.in within 24 hours of delivery for rewash requests, or as soon as possible for loss/damage claims, with your order details and, where relevant, photos of the issue.